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Privacy Notice

At EP PLUS GROUP, we value your privacy and strive to protect your personal information in compliance with the laws of Malaysia.

EP PLUS GROUP will collect and use personal information in accordance with such laws (including the Personal Data Protection Act 2010), this Privacy Notice and the terms in your agreement(s) with any EP PLUS GROUP entity that you may have contracted with.

You can find more detailed information about how Ipsen process your personal information in these cases here.

For the purposes of this Privacy Notice, please note that:

  • “EP PLUS GROUP”refers to [ “EP PLUS GROUP SDN. BHD., “we”, “our” or “us” ] and all its direct and indirect subsidiaries (hereinafter referred to as EP PLUS)
  • “Personal information” ” in this case refers to personal information relating directly or indirectly to an identifiable individual. Personal information in some cases consists of “sensitive personal information”, which refers to information relating to your health, religious beliefs, etc. For the purpose of this Privacy Notice, both personal information and sensitive personal information are included in any use of the term “personal information”.

What This Privacy Notice Explains

This Privacy Notice explains:

  • What kind of personal information we collect
  • How we collect your personal information
  • How we use your personal information
  • When we disclose your personal information
  • Access to your personal information
  • Correcting your personal information
  • Online dealings with EP PLUS and/or its subsidiaries

Please note that this Privacy Notice does not cover personal information collected or held by us about our employees and is to be read subject to any overriding provision of law.

What Kind Of Personal Information We Collect

In order for EP PLUS and our subsidiaries to operate in an efficient and effective manner and provide you with the best service possible, we may collect personal information from you which may include but is not limited to contact information about you such as your name, address(es), telephone number(s), email address(es) and other contact information, profession and household income.

How Do We Collect Your Personal Information?

EP PLUS and/or its subsidiaries may collect personal information from you in one or more of the following methods:-

  • Use of any of our services and/or products
  • Fill in forms (for example, visitor registration forms)
  • Make an enquiry with us (in person with one of our staff, over the phone, via email or through our websites)
  • Participate in any of our surveys
  • Respond to any marketing materials we send out
  • Subscribe to one of our publications (for example, newsletters)
  • Make an application and/or register with any of our subsidiaries
  • Commence a business relationship with us (for example, as a service provider)
  • Visit any of our offices
  • Lodge a complaint with us
  • Provide feedback to us (for example via our websites or in hard copy)

Other than personal information obtained from you directly (as laid out above), we may also obtain your personal information from third parties we deal with (e.g. law enforcement and other government agencies) or are connected with you (insurers) and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted.

How We Use Your Personal Information

EP PLUS and/or its subsidiaries may collect personal information from you or from the category of third parties identified above which is to be utilised for one or more of the following purposes:-

  • To properly identify you
  • To assess your application(s)/request(s) for our services and/or products
  • To keep in contact with you and provide you with any information you have requested
  • To engage in business transactions
  • To establish and better manage any business relationship we may have with you
  • To process any communication you send us (for example, answering any queries and dealing with any complaints and feedbacks)
  • To improve our services and products and to develop new services and products
  • To notify you about benefits and changes to the features of our services and/or products
  • To determine how can we improves services to our customers
  • To produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual
  • To investigate, respond to a defend claims made against, or involving EP PLUS and/or its subsidiaries
  • To conduct marketing activities (for example, market research)
  • To comply with legal and regulatory requirements
  • For any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

Disclosure of Your Personal Information

As a part of providing you with our services and/or products and the management and/or operation of the same, EP PLUS and/or its subsidiaries may be required or need to disclose information about you to the following third parties:

  • Law enforcement agencies
  • Government agencies
  • Companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers
  • Companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested
  • Our business associates and other parties for purposes that are related to the purpose of collecting your personal information
  • Other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to EP PLUS and/or its subsidiaries (whether in or outside Malaysia).

EP PLUS may share your personal information with its principal, Ipsen Group (including, without limitation, Ipsen Consumer Healthcare SAS and Ipsen Pharma SAS, legal entities incorporated in France with their registered address at 65, quai Georges Gorse – 92100 Boulogne-Billancourt, France) if:

  • You are reporting an adverse event about a product;
  • You are requesting medical information.

You can find more detailed information about how Ipsen process your personal information in these cases here.

We will otherwise treat your personal information as private and confidential and will not disclose your information to anyone outside EP PLUS except where:-

  • You have given your consent,
  • We are required or permitted to do so by law;
  • Where required or authorised by any order of court, tribunal or authority, whether governmental or quasi-governmental with jurisdiction over EP PLUS;
  • Where we may transfer rights and obligations under our agreement(s) with you; and/or
  • Where we are required to meet our obligations to any relevant legal authority.

Direct Marketing

EP PLUS and/or its subsidiaries may use your personal information to provide you with information about our and third party services and/or products, which may be of interest to or benefit you, except where otherwise requested by you.

In certain instances, we may disclose your personal information to our preferred merchants and strategic partners. However, please note that we will only disclose your personal information to our merchants and strategic partners where your prior consent has been obtained and subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to EP PLUS and its subsidiaries.

We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations.

If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at the address detailed at the end of this Privacy Notice. Your latest written instructions to us will prevail.

What If Personal Information Provided By You Is Incomplete?

Where indicated (for example in application forms), it is obligatory to provide your personal information to us to enable us to process your application for our services and/or products. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our services or products.

Your Rights To Access And Correct Your Personal Information

We can assist you to access and correct your personal information held by us.

Where you wish to have access to your personal information in EP PLUS and/or its subsidiaries possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may contact us at the contact details provided below. We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request and the relevant processing fee.

Please note that EP PLUS and/or its subsidiaries may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

Links To Third Party Websites

Please be informed that this Privacy Notice applies solely to our website and/or EP PLUS subsidiary websites and does not apply to any third party websites you may access from our websites. To determine how they deal with your Personal Information, you should ensure that you read their respective privacy policies.

Updates To Our Privacy Notice

EP PLUS and its subsidiaries may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us during office hours (between 8.30 am to 5.30pm – Monday to Friday) at the following contact points:

Telephone : +603 6205 2728
Fax No : +603 6205 2729
E-mail :
Address : EP Plus Group Sdn Bhd
Block C-3-1, Plaza Mont Kiara,
2 Jalan Kiara Mont Kiara,
50480 Kuala Lumpur, Malaysia